学生投诉及不满

十大电子游艺注册立大学 is committed to offering an exceptional and accessible education that prepares students with the knowledge, 在全球化社会中取得成功的技能和信心.

为了履行这一承诺, procedures have been established to foster open communication and ensure that we continuously improve our processes as a result of feedback from students. 学生是否有必要提出投诉, the information provided here will serve as a resource to help navigate the best option. 

我们想听听你的意见

我们致力于处理评论, questions, 以及与你在州立州长大学的经历有关的问题. As such, we value your feedback and are committed to using it to improve the experience for all students. 

Complaints vs. Grievances

Complaint
投诉是对行动的关注, practice, or decision within the control or responsibility of the University raised by a student that they believe should be changed to improve the overall quality of education and/or student experience.

Grievance
A grievance is a matter to be investigated according to formal grievance processes as specified in the Student Handbook when a student believes a faculty member or administrator has made an error. This includes matters that are not able to be resolved through informal processes or mediation, and matters relating to allegations of misconduct where disciplinary action against a student or staff member may be an outcome of the investigation.    

  • Academic Grievances 包括学术问题, such as faculty and/or administrator's professional judgment related to the issuance of final grades, academic advising, 及其他学术相关事宜. Academic grievances are managed by the Academic Colleges and the 学生主任办公室 has no authority for academic grievances. Please see Policy 5 查询有关提交学术申诉的指示.
  • 非学术的不满 包括与非学术问题有关的大学错误.e. 大学十大电子游艺注册错误 & registration. 向学生教务处提出非学术方面的申诉, 请按照下面的说明操作. 

如何提出投诉或申诉

The University encourages students to direct concerns first to the individual or department with whom the concern resides. 许多办公室都有工作人员帮助解决您的问题, questions, 或投诉大学的政策或行动. Please review the list below to direct your complaint to the appropriate staff. 所有投诉应在事件发生后尽快提交. A significant delay in reporting can make it more difficult to investigate and address a concern. Please note that knowingly furnishing false information to any University official is a violation of the Student Code of Conduct. 

Complete the 学生投诉和申诉表格 if you are unable to resolve your concern after contacting the appropriate office or department as listed below. 所有沟通将发送到您的GSU学生邮箱.

防止报复

Under no circumstances will the filing of a complaint result in retaliation. Any student who has been retaliated against should contact the 学生主任办公室 immediately. If appropriate, the Department of Public Safety (DPS) should be contacted in case of emergencies at 708.534.4900 or dial 911.

Questions & Contact Information

Questions about the Student Complaint or Grievance Process should be directed to the 学生主任办公室 at deanofstudents@homeminimalist.net or 708-235-7595.

向伊利诺伊州高等教育委员会投诉 Education (IBHE)

如果你试图向机构投诉 level and were not successful, you may file a complaint with the Illinois Board 的高等教育 网上投诉系统. 如果你有问题 请拨打(217)557 -7359.

向高等教育委员会(HLC)提交有关机构的投诉

Students, faculty, staff and members of the public may submit a complaint about an HLC-accredited or candidate institution. File a complaint.

NC-SARA投诉程序

学生也可以通过 NC-SARA.

NC SARA Logo

  • 学术/课程关注

    +

    When minor academic concerns arise regarding a course, the student should review Policy 5 查阅有关学术投诉政策及程序的资料. The first step is addressing their concern with the faculty member or appropriate staff member with a goal of resolving the issue. 

    如果在这个级别上没有解决问题, the student should visit the Division/Department Chair for that academic area. If a complaint is not resolved, the student may file an academic grievance following Policy 5 与相应的部门/系主任和院长沟通.

    如果您的关注与商学院有关，请填写 商学院学术申诉表.

  • Academic Advising

    +

    If a student has a concern regarding academic advising, the student should review Policy 5 查阅有关学术投诉政策及程序的资料. The first step is addressing their concern with the academic advisor with a goal of resolving the issue. 

    If the concern is not resolved by working directly with the advisor, the student may contact Tina Hughes Burke他是C3385本科生指导中心主任.

    If a complaint is not resolved, the student may file an academic grievance following Policy 5 事故发生之日起30天内.

  • Course Withdrawals & Refunds

    +

    大学退款政策 (http://catalog.homeminimalist.net/) provides for a refund/credit when students drop courses on or before the published refund deadline. 此后，该学生的退课成绩为“W”, 但课程的学费和其他费用依然存在. Students may withdraw from a course through their myGSU portal before the withdrawal deadline. 根据政策6 (http://www.homeminimalist.net/policies/) students can request a late withdrawal up until the last day of class through the 司法常务官办公室.

    Tuition credits are not provided for course withdrawals with the exception of an University Error as determined through the Grievance Policy or approved Emergency Leave. If a student wishes to pursue a credit/refund for a course after dropping it beyond the published refund deadline, they may do so under the following two circumstances: University Error (Grievance Process) or Emergency Leave.

  • 歧视、骚扰或性暴力

    +

    对歧视的关注或抱怨, harassment, 或性暴力应直接向第九条官员:

    Sandra Alvarado
    Title IX Coordinator
    Office: C1360
    Email: TitleIXOfficer@homeminimalist.net

    第九章投诉程序可以在这里找到: http://www.homeminimalist.net/TitleIX/

  • Facilities & Grounds

    +

    对保管服务的关注, ground up-keep, 预防性维护, 和建筑物维修应提交给设施, Development, & 管理部门

    Office: B1230
    Phone: 708.534.4514
    Website: 设施,发展, & Management Website 

  • Financial Aid

    +

    十大电子游艺注册经济援助的问题或担忧, FAFSA, refund disbursement, 申请奖学金的申请应直接提交给财政援助办公室:

    Phone: 708.534.4480
    Email: faid@homeminimalist.net
    Website: http://www.homeminimalist.net/finaid/

     查看你的经济援助信息:

    1. 登录myGSU门户，网址为 mygsu.homeminimalist.net
    2. 点击“网上服务”选项卡
    3. 点击“经济资助”

     

  • Parking & Transportation

    +

    对停车和交通的担忧, 包括GSU航天飞机服务, 应该直接到公共安全部门吗.

    Office: C1375
    Phone: 708.534.4900
    Website: http://www.homeminimalist.net/campus-safety/  

    停车场及班车资料可于网上查询:  http://www.homeminimalist.net/Parking_and_Traffic/

  • Safety & Security

    +

    确保您的安全, the campus is patrolled 24 hours a day; 365 days a year by a team of State of Illinois certified police officers.  如果你需要帮助，请联系他们. 如遇警察、火警或医疗紧急情况，请拨911.

    Office: C1375
    Website: http://www.homeminimalist.net/campus-safety/  

    校园保安:911(分机. 2911)
    GSU警察局:708.534.4900
    GSU安全护送:708.534.4900

  • Student Accounts & Billing

    +

    对学杂费的担忧, student accounts, 并将帐单寄至出纳处;

    Office: C1336
    Phone: 708.534.4055
    Email: cashier@homeminimalist.net
    Website: 学生帐户及帐单

  • 在线，远程教育， & Blackboard

    +

    The Center for Online Teaching and Learning offers online tutorials and help at: www3.homeminimalist.net/Blackboard_student/StudentHelp.html 
     
    用户名和密码帮助可从IT帮助台获得，电话708.534.4357.
    请拨打708提供Blackboard专用帮助.534.4115 or through the 黑板支撑表格.

  • Other Complaints

    +

    Complaints or grievances that cannot be resolved by the relevant office or procedures above may be directed to the 学生主任办公室 through the 学生投诉表格. Formal complaints should be in writing and include a clear description of the issue and description of the efforts to resolve the concern.

  • Registration & Enrollment

    +

    十大电子游艺注册注册的问题, enrollment, student information, commencment, 或成绩单应直接提交书记官长办公室. 更多资料请浏览 http://www.homeminimalist.net/registrar/

    Office: C1300
    Phone: 708.534.4500
    Email: regoffice@homeminimalist.net

  • University Housing

    +

    University Housing/Prairie Place has a number of policies and procedures in place to enhance the security of our residents.  See the 大学宿舍手册 for details.


    Concerns about the Prairie Place Community should be directed to the University Housing:

    Office: C1330
    Phone: 708.235.7111
    Email:  housing@homeminimalist.net
    Website: www.homeminimalist.net/housing